Self-Help Center
A growing library of 42 practical IT articles, spanning 12+ years of real-world topics our clients have actually run into. Older articles are kept as-is for historical context — check the date and make sure any advice still applies to your current systems before acting on it.
2025 2 articles
How to Migrate From Windows 10 to Windows 11 Without Losing Data
November 17, 2025
A practical, low-risk approach to finally making the move now that Windows 10 support has ended.
WindowsWindows 10 Has Reached End of Support: Your Options
November 3, 2025
As of last month, Windows 10 no longer receives security updates. Here's what that means and what to do.
2024 3 articles
Setting Up a Guest WiFi Network on Modern UniFi Hardware
October 8, 2024
A refreshed walkthrough for setting up a properly isolated guest network on current UniFi equipment.
Scams & PhishingHow to Spot Deepfake and AI Voice Scams Targeting Businesses
June 11, 2024
Fraudsters are now using AI-generated voice and video to impersonate executives and request payments.
WindowsWindows 10 End of Support Is Coming: What to Do in 2025
February 20, 2024
Microsoft has confirmed Windows 10 support ends in October 2025. Here's how to start planning now.
2023 3 articles
Basic Steps to Take After a Suspected Data Breach
October 16, 2023
If you suspect your business has been compromised, the first hour matters. Here's a basic response outline.
Security & RansomwareHow to Enable Passkeys for Safer Sign-Ins
July 19, 2023
Passkeys are a newer, phishing-resistant alternative to passwords now supported by most major services.
Scams & PhishingAI-Generated Phishing Emails Are Getting Harder to Spot
March 21, 2023
The rise of accessible AI writing tools has removed one of the easiest ways to catch a phishing attempt.
2022 3 articles
How to Set Up Email Filtering to Reduce Phishing
September 13, 2022
Good spam filtering catches most phishing before it ever reaches an inbox. Here's what to look for.
WindowsShould You Upgrade to Windows 11? A Practical Guide
May 17, 2022
Windows 11 has had a few months to mature. Here's how to decide if it's time to move your business.
Security & RansomwareLog4j Vulnerability: What Small Businesses Should Know
January 11, 2022
A critical vulnerability in a widely used logging library has put a huge range of software at risk.
2021 4 articles
How to Check If Your Passwords Have Been Breached
December 14, 2021
Free tools exist to check whether your email or passwords have shown up in a known data breach.
WindowsPreparing for Windows 11: Is Your Hardware Compatible?
October 5, 2021
Windows 11 has officially launched, with stricter hardware requirements than previous versions.
Security & RansomwareUnderstanding the Kaseya Ransomware Supply Chain Attack
July 8, 2021
A major attack this month targeted IT management software used to support businesses like yours.
Security & RansomwareWhat Is Multi-Factor Authentication and Why You Need It Now
February 17, 2021
With so much work now happening remotely, a password alone is no longer enough protection.
2020 5 articles
Fixing Common VPN Connection Issues
September 21, 2020
The most frequent reasons a VPN connection fails, and simple steps to work through them.
Scams & PhishingHow to Avoid COVID-19 Phishing Scams
June 8, 2020
Scammers are exploiting pandemic anxiety with fake health alerts, relief programs, and safety updates.
Remote WorkCommon Zoom Security Settings You Should Check
May 12, 2020
A few quick settings changes prevent uninvited guests from disrupting your video meetings.
Remote WorkSecuring Your Home Network While Working Remotely
April 20, 2020
Your home WiFi wasn't designed with business security in mind. A few changes make a real difference.
Remote WorkSetting Up Microsoft Teams for Remote Work
April 6, 2020
With so many businesses suddenly working from home, here's how to get Teams up and running quickly.
2019 2 articles
How to Set Up a VPN for Remote Access
November 25, 2019
Letting staff securely connect to office resources from home starts with a properly configured VPN.
WindowsWindows 7 End of Life: What You Need to Do Before January 2020
September 10, 2019
Windows 7 support ends in a few months. Here's a practical plan to be ready.
2018 4 articles
Troubleshooting Slow Internet: A Basic Checklist
November 20, 2018
Before calling your ISP, a few quick checks can identify whether the problem is really on your end.
Scams & PhishingHow to Spot and Avoid Tech Support Scams
August 14, 2018
That popup claiming your computer is infected and demanding you call a number is almost always a scam.
Security & RansomwareGDPR Is Here: What Canadian Businesses Should Know About EU Data Rules
May 28, 2018
Europe's new data protection law can apply to Canadian businesses too, depending on who your customers are.
Security & RansomwareMeltdown and Spectre: Should You Be Worried?
January 16, 2018
Two major chip-level vulnerabilities made headlines this month. Here's what actually matters for small business.
2017 3 articles
Setting Up a Guest WiFi Network Safely
October 11, 2017
Offering guest WiFi is a nice touch for visitors and clients — as long as it's properly isolated.
WindowsHow to Enable Windows Update Properly on Windows 10
July 19, 2017
Making sure your PC is actually receiving and installing security updates, not silently falling behind.
Security & RansomwareWannaCry Ransomware: What Businesses Need to Know
May 15, 2017
The global WannaCry outbreak spread through a known, patchable Windows vulnerability. Here's the lesson.
2016 4 articles
What Is Ransomware and How Locky Spread So Fast
December 6, 2016
A look at how one of this year's most widespread ransomware campaigns tricked so many businesses.
Backup & DataBacking Up Your Business Data: the 3-2-1 Rule Explained
September 14, 2016
A simple framework for making sure your backups will actually be there when you need them.
Networking & WiFiFixing Common WiFi Dead Zones in the Office
May 17, 2016
Why some corners of your office have no signal, and the practical fixes that actually help.
Scams & PhishingHow to Recognize a Phishing Email
February 11, 2016
The warning signs that separate a legitimate email from an attempt to steal your credentials.
2015 4 articles
Understanding Two-Factor Authentication for Office 365
November 20, 2015
A second layer of login security is one of the cheapest, most effective protections available today.
WindowsUpgrading to Windows 10: What Small Businesses Should Know
August 18, 2015
Microsoft's newest operating system is out. Here's how to think about whether and when to move.
Email & Microsoft 365How to Set Up a Basic Business Email Signature in Outlook 2013
June 9, 2015
A consistent, professional email signature across your team is easier to set up than you'd think.
Security & RansomwareProtecting Your Business From CryptoLocker-Style Ransomware
March 12, 2015
Ransomware that encrypts your files and demands payment is on the rise. Here's how to reduce your risk.
2014 4 articles
Preparing for Windows XP End of Support
August 5, 2014
Windows XP no longer receives security updates. Here's what that actually means for your business.
Security & RansomwareWhat to Do About the Heartbleed Bug
May 10, 2014
A plain-English explanation of the Heartbleed OpenSSL vulnerability and the steps small businesses should take.
Networking & WiFiSetting Up a Home Wireless Router Securely
April 22, 2014
The handful of settings every home or small office router should have changed from factory defaults.
WindowsHow to Speed Up a Slow Windows 7 PC
January 15, 2014
Practical steps to bring a sluggish Windows 7 machine back to life without a full reinstall.
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