Simple, Flat-Rate Pricing
Predictable monthly pricing for businesses of every size — no surprise invoices.
Plans
Home users & personal devices
- ✅ Remote support & troubleshooting
- ✅ Antivirus & malware protection
- ✅ Windows & software updates
- ✅ Device health monitoring
- ✅ Email & password security setup
Small businesses · 1–5 users
- ✅ Everything in Residential
- ✅ Help desk support (business hours)
- ✅ Microsoft 365 management
- ✅ Endpoint monitoring & alerting
- ✅ Monthly health report
Growing teams · 6–15 users
- ✅ Everything in Starter
- ✅ Extended support hours (7am–8pm)
- ✅ Cloud backup (250 GB/user)
- ✅ Multi-factor authentication rollout
- ✅ Quarterly IT strategy review
Established businesses · 16–50 users
- ✅ Everything in Growth
- ✅ 24/7 monitoring & alerts
- ✅ Dedicated account manager
- ✅ Network & firewall management
- ✅ Cyber security awareness training
Advanced managed IT · 51–150 users
- ✅ Everything in Business
- ✅ Advanced endpoint detection (EDR)
- ✅ Dark web monitoring
- ✅ vCIO & IT roadmap planning
- ✅ Compliance support (SOC 2, PIPEDA)
Large organizations · 100+ users
- ✅ Everything in Professional
- ✅ Dedicated on-site support options
- ✅ Custom SLA agreements
- ✅ Multi-site & branch management
- ✅ White-glove onboarding & migration
Device Add-Ons
Physical & virtual servers
- ✅ 24/7 server uptime monitoring
- ✅ Backup verification & restore testing
- ✅ Performance & capacity monitoring
- ✅ Critical alert response (<1 hour)
Azure, AWS & Google Cloud VMs
- ✅ Cloud resource monitoring
- ✅ OS patching & security hardening
- ✅ Cost optimization review (quarterly)
- ✅ Cloud backup & snapshot management
- ✅ Uptime & performance alerting
Is pricing per user or per device?
Our core plans are priced per user, per month. Server and Cloud Instance plans are priced per managed device.
Can I mix plans?
Yes — most clients pair a per-user plan with Server or Cloud Instance add-ons for their infrastructure.
Do you offer a discount for annual billing?
Yes, paying yearly saves 3%, and a 3-year term saves 7% versus month-to-month.
What happens if I outgrow my plan?
Request a plan change any time from your Client Portal dashboard — our team reviews and approves upgrades quickly.
Is there a setup fee?
Most onboarding is included in your plan. Complex migrations may carry a one-time project fee, quoted up front.
What's included in every plan?
Remote support, monitoring, and security updates are included at every tier — higher plans add faster response times and more advanced protection.
Can I cancel any time?
Month-to-month plans can be cancelled with 30 days' notice.
How do I get an exact quote?
Use the Get Started form on any plan page and we'll follow up with a tailored recommendation within one business day.